Legal
Privacy Policy
Last updated: May 23, 2026
DivinePoster operates this website, including related information, content, features, tools, products, and services, to provide personalized custom poster products and related customer support (the "Services"). This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit, use, purchase from, or otherwise communicate with the Services.
Please read this Privacy Policy carefully. By using or accessing the Services, you acknowledge that you understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we mean information that identifies, relates to, describes, or can reasonably be linked to you or another person. Personal information does not include information that has been anonymized or de-identified.
Depending on how you interact with the Services and as permitted by applicable law, we may collect or process the following categories of personal information:
- Contact details, including name, email address, phone number, billing address, and shipping address.
- Order and transaction information, including products viewed or purchased, order status, payment confirmation, shipping details, refunds, cancellations, and related purchase history.
- Payment-related information needed to process a purchase. Full payment card details are handled by payment processors and are not stored by us.
- Account and authentication information, including login links, session information, preferences, and account activity.
- Communications with us, including customer support messages, revision requests, testimonials, feedback, and other information you choose to provide.
- Creative content you provide, including poster briefs, stories, names, photos, reference images, written notes, preferences, and other materials submitted for personalization.
- Device, browser, network, usage, and analytics information, including IP address, identifiers, pages visited, interactions with the Services, and cookie or similar technology data.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you when you visit the Services, place an order, create or access an account, upload content, complete forms, approve proofs, request support, or otherwise communicate with us.
- Automatically through the Services, including through cookies and similar technologies.
- From service providers who help us operate the Services, process payments, communicate with customers, analyze performance, prevent fraud, print and ship orders, or provide customer support.
- From partners or other third parties, such as advertising, analytics, or commerce partners, where permitted by law.
How We Use Personal Information
We use personal information for the following purposes, depending on how you interact with the Services:
- To provide, personalize, and improve the Services, including creating custom poster artwork from your brief, managing proof review, fulfilling orders, processing payments, shipping products, and maintaining customer accounts.
- To communicate with you about orders, proof status, revisions, delivery updates, account access, customer support, policy changes, and other service-related matters.
- To send marketing and promotional communications where permitted by law and consistent with your communication preferences.
- To measure, improve, and protect the Services, including troubleshooting, analytics, fraud prevention, security monitoring, and quality assurance.
- To use customer submissions, testimonials, feedback, images, and finished products for marketing or promotional purposes as permitted by our Terms of Service, Media Release, and this Privacy Policy.
- To comply with legal obligations, respond to valid legal process, enforce our policies, protect rights and safety, and participate in legal or regulatory proceedings.
How We Disclose Personal Information
We may disclose personal information to third parties for legitimate business, operational, legal, and commercial purposes, including:
- Service providers who perform services for us, such as website hosting, payment processing, order management, printing, shipping, analytics, customer support, email delivery, SMS delivery, security, and fraud prevention.
- Business and marketing partners who help us advertise, measure campaigns, or provide marketing services. Depending on where you live, you may have the right to opt out of certain sharing for targeted advertising.
- Third parties you direct us to use or disclose information to, such as when you use a social feature, request shipment, or consent to a specific disclosure.
- Corporate affiliates, successors, or parties involved in a merger, acquisition, financing, reorganization, bankruptcy, or similar business transaction.
- Law enforcement, courts, regulators, or other parties when we believe disclosure is required or appropriate to comply with law, enforce our terms, protect the Services, or protect the rights, property, or safety of us, our customers, or others.
SMS and Text Messaging
If you opt in to receive SMS or text messages from DivinePoster, we collect your phone number, consent status, and related messaging data to send transactional and, where permitted, promotional messages. Consent to promotional text messages is not required to make a purchase.
Your phone number and SMS consent information will not be shared with third parties for their own marketing purposes. We may share this information with service providers solely to deliver and manage messages for us. Message frequency varies. Message and data rates may apply. You may opt out by replying STOP to any text message, and you may request help by replying HELP or contacting us.
Cookies and Tracking Technologies
We use cookies and similar technologies to operate the Services, remember preferences, support shopping and account flows, analyze usage, improve performance, and support advertising or marketing measurement. You can control cookies through your browser settings, though disabling cookies may affect some features of the Services.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No security measure is perfect or impenetrable, and we cannot guarantee absolute security. We recommend that you avoid sending sensitive or confidential information through unsecure channels.
Data Retention
We retain personal information for as long as reasonably necessary to provide the Services, maintain records, fulfill orders, resolve disputes, enforce agreements, prevent fraud, comply with legal obligations, and support legitimate business purposes. Retention periods vary based on the type of information and the reason it was collected.
Third-Party Websites and Links
The Services may include links to websites, platforms, or services operated by third parties. We are not responsible for the privacy or security practices, content, or policies of those third parties. You should review their terms and privacy policies before using them.
Children's Data
The Services are intended for adults and are not directed to children under the age of majority in their jurisdiction. We do not knowingly collect personal information directly from children. If you provide information, images, or likenesses of a minor, you represent that you are the parent or legal guardian or have all necessary rights and consents.
Your Rights and Choices
Depending on where you live, you may have rights regarding your personal information, such as the right to access, correct, delete, or receive a copy of personal information, and the right to opt out of certain processing or sharing for targeted advertising. These rights are not absolute and may apply only in certain circumstances.
You may opt out of promotional emails by using the unsubscribe link in those emails. Even if you opt out of promotional communications, we may still send transactional or service-related messages about your account or orders.
To exercise available rights, contact us at orders@divineposter.com. We may need to verify your identity before processing a request, and we will respond as required by applicable law.
International Transfers
We may transfer, store, or process personal information in countries other than where you live. Where required by law, we rely on appropriate transfer mechanisms or safeguards.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page and update the "Last updated" date. Your continued use of the Services after an update means you acknowledge the revised policy.
Contact
Questions about this Privacy Policy or our privacy practices may be sent to orders@divineposter.com.